Scheduling policy
Cancellation Policy
Clear schedule rules protect customers and keep cleaning teams from losing reserved work time.
Free changes
You can request cancellation or rescheduling more than 24 hours before the appointment at no charge.
Inside 24 hours
Changes or cancellations inside 24 hours may be charged up to 50% of the estimated service amount.
Same-day access issues
If the team cannot enter because of missing keys, door codes, building access, parking, or customer no-show, the visit may be treated as a same-day cancellation.
Weather and emergencies
Weather, building emergencies, illness, and safety events are handled case by case. We will try to reschedule first.
How to change
Call or text (212) 555-0199 and include your booking reference when available.