Cancellation Policy

You can request cancellation or rescheduling more than 24 hours before the appointment at no charge.

Changes or cancellations inside 24 hours may be charged up to 50% of the estimated service amount.

If the team cannot enter because of missing keys, door codes, building access, parking, or customer no-show, the visit may be treated as a same-day cancellation.

Weather, building emergencies, illness, and safety events are handled case by case. We will try to reschedule first.

Use the booking confirmation email, contact@homeglownyc.com, or (917) 727-9040 and include your booking reference when available.